Employee Assistance Program

Enable Midstream offers an Employee Assistance Program (EAP), at no cost to you, to help you and your family cope when life gets challenging. You and anyone in your household can get up to five face-to-face visits for each situation. You can also get financial planning services, information and referrals on childcare, elder care, adoption, and other personal matters.

To access these benefits, call 800-311-4327. You can also visit the EAP site. You can access the site with the web ID "GEN311".

For more information, contact the HR Service Center at 844-687-4748 (844-OUR-HR4U) or

Travel Assistance

The AXA Travel Assistance Program, an essential service provided by AXA Assistance USA, Inc., offers you and your dependents medical and travel assistance services, 24 hours a day, 365 days a year. Participants have access to assistance services when faced with an emergency while traveling internationally, or domestically when more than 100 miles away from home; you and your dependents are eligible to access these services for up to 120 consecutive days for any given trip.* With one single phone call to 800-565-9320 within the U.S. and 312-935-3654 outside the U.S. (collect), you and your dependents (whether traveling together or separately) will have immediate access to a broad range of travel assistance services.

Through this program, you will be connected to a global network of:

  • Over 600,000 service providers
  • Air and ground ambulance services
  • Trained multilingual personnel who can assist you quickly and professionally in a travel emergency

AXA Travel Assistance brochure



The information on this site is intended to summarize your 2021 Enable Midstream benefits. Not all plan provisions, limitations or exclusions are described in this publication. In case of a conflict between the information provided in this summary and the actual plan documents and insurance contracts, the plan documents and insurance contracts will govern. The plan sponsors have the right to change or terminate benefits at any time.

If you have questions about enrollment or your benefits, you can contact our HR Service Center at 844-687-4748 (844-OUR-HR4U) or