For virtual care, anytime anywhere, turn to MDLIVE®* telemedicine. It's a great alternative to costly ER or urgent care visits. Plus, it's easy and convenient. You can get medical consultation over the phone or by online video chat 24/7/365 for just a $10 copay in the PPO Plan. In the HDHP + HSA Plan, you pay $44 per health care visit and $85 to $175 per behavioral health visit depending on the service provided. Once you meet your deductible, 10 percent coinsurance applies up to the out-of-pocket maximum.

MDLIVE® virtual care is a great option when:

  • You need treatment for a minor illness (e.g., allergies; cold and flu symptoms; sinus, respiratory or urinary tract infections)
  • Work hours make it difficult to schedule a doctor's appointment or care is needed after hours

  • You're out of town and need a short-term prescription

Register in advance to speak with a doctor quickly when you need care. Be sure to also download the MDLIVE® app to talk to a doctor using your smartphone.

When you need care, you'll be connected with a board-certified doctor who will consult with you about your illness. The doctor will recommend treatment based on your symptoms. If you need medicine, like antibiotics, the doctor can send the prescription directly to the pharmacy of your choice.

Register for MDLIVE®

Get connected today!

  • Website: Log in to your Blue Access for Members SM account and select the Virtual Visits link in the My Coverage Benefits tab. You can also visit
  • MDLIVE apps: Download the app from the Apple App StoreSM, Google PlayTM Store or Windows® Store.
  • Telephone: Call MDLIVE at 888-970-4081.

Medical Consult Type Available

MDLIVE's call center, web portal and mobile app provide consults (telephone and/or online video) for non-emergency medical conditions as available in the state where the member is currently located.

*MDLIVE® serivce is available where permitted by your state.





The information on this site is intended to summarize your 2021 Enable Midstream benefits. Not all plan provisions, limitations or exclusions are described in this publication. In case of a conflict between the information provided in this summary and the actual plan documents and insurance contracts, the plan documents and insurance contracts will govern. The plan sponsors have the right to change or terminate benefits at any time.

If you have questions about enrollment or your benefits, you can contact our HR Service Center at 844-687-4748 (844-OUR-HR4U) or